This web site is owned and operated by Spiral Galaxy Games Ltd, we are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Business Details:
Spiral Galaxy Games
Unit B Halesfield 20,
Telford, TF7 4QU.
Phone: 01952 587482
Company Number: 06844482
VAT Number: 979 1665 59
Making A Purchase
Retailers / Distributors
We can either set you up with an account which you can sign on to or you can email or phone us with orders.
Please contact us for the latest price list.
We accept Visa, Mastercard and most Debit Cards.
Payment via Paypal is available by sending funds to the email address: email@example.com. Checkout as normal and select the Paypal Transfer option. Please include your order number when using this service.
Cheques, in GBP only, should be made payable and sent to Spiral Galaxy Games Ltd, Unit B Halesfield 20, Telford, TF7 4QU, United Kingdom. Goods are not sent until your cheque has cleared.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.
Shipping And Handling
Shipping is calculated according to the weight of the products you order.
The customer is responsible for entering their Address and Post Code correctly and for collecting from the Post Office or Parcelforce if they are not in when delivery is attempted. We will notify you when items are returned to us as the Post Office or Parcelforce has been unable to deliver. In this circumstance we will charge you for the Postal element of your order again before we will ship your order back to you. Note that you can choose a separate Delivery Address when you place your order.
All shipping is done using the Post Office or ParcelForce.
Shipping for orders in excess of £150.00 is currently done FREE for UK retail customers.
We despatch your order right away, within one or two working days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number or our invoice number in all correspondence.
Free Delivery of orders over £150.00 are despatched via Parcelforce 24 hour service.
If your item is not in stock, we will let you know and you will have the option to back-order or to cancel your order if you would rather not wait.
Pre-Orders are taken against products before release. The money is debited from your credit card at the time the order is taken and Spiral Galaxy Games Ltd then undertake to supply you the product within 10 days of the published launch date, as shown on this website, or your money will be returned in full.
Where a Pre-Order is mixed with existing products we will generally wait until the Pre-Order arrives and then ship the whole of your order together. If you would like existing products to arrive earlier please make a separate order.
|Tax Charges All prices include VAT at the local applicable rate as appropriate. Orders for countries outside the EU are processed with no VAT as local Taxes will be applied on arrival. Note that Spiral Galaxy Games Ltd are not liable for local taxes and these remain the responsibility of the customer.|
|Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption provided by the Worldpay software. They are only decrypted after they reach the computer belonging to the credit card clearance company, WorldPay. They are not held in clear text on any web site nor do Spiral Galaxy Games Ltd ever see your credit card number. To find details about WorldPay, including their security details, you can access their site at WorldPay .If you have any further questions about the security procedures pertaining to this website please email sales.|
Spiral Galaxy Games guarantees, to the best of our ability, to ensure that the product you receive will be complete and fit for it's intended use. If this is not the case then you have up to 7 days from the day after you received the product to return it to us for a full refund. The customer is responsible for paying the return postage to Spiral Galaxy Games. You may contact us via email at service or in writing to Daniel Wilkinson, Unit B Halesfield 20, Telford, TF7 4QU, and we will attempt to rectify the situation with you.
You have the right to cancel your order with us, this can be done up to 7 days from the day after the goods are received by you. In the event of cancellation you must notify us either by email to firstname.lastname@example.org or in writing to Daniel Wilkinson, Unit B Halesfield 20, Telford, TF7 4QU. You must return the product to us at the address shown. We will return the cost of the product within 30 days of notice of cancellation and after receipt of your return. The customer is responsible for paying both the outbound and return postage.
The terms of this contract do not affect your statutory rights.
If you need to reach us, please email us on service or call us on 01952 587482, alternatively, you can write to us at Daniel Wilkinson, Unit B Halesfield 20, Telford, TF7 4QU.
If you have a complaint you can contact us via email, using complaints or by phone on 01952 587482. Once received we will contact you promptly, within 48 hours, so that we can attempt to resolve your problem.
Our standard office hours are Monday to Friday, 9am to 5pm. If no one is available to answer your call please leave a message on the answerphone and we will get back to you. All calls will be charged by your telephone company at standard rates.
Spiral Galaxy Games Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation (EU) 2016/679).
Information, being data you enter whilst making an order or when submitting an enquiry, is obtained for two purposes only, to process any orders you have placed and to send you emails about new releases, restocks or lists of available inventory and each communication contains information about how you may unsubscribe from this service.
Spiral Galaxy Games Ltd will not disclose buyers information to third parties, excluding for the purposes of payment and for delivery of an order, at any time, now or in the future.
Cookies are used on this shopping site to keep track of the contents of your trolley once you have selected an item, to store delivery addresses and to store your details if you select the 'Remember Me' option.
The information we hold about you will be accurate and up to date. You can check the information we hold about you by emailing us at <a href="mailto:email@example.com?Subject=Data&Privacy" target="_top">Privacy</a>.
If you have any questions or comments about privacy you should email us at <a href="mailto:firstname.lastname@example.org?Subject=Data&Privacy" target="_top">Privacy</a>; These will be dealt with by Paul Bryant, within 5 working days.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Individuals should contact one of the retailers shown on our <a href="http://www.spiralgalaxygames.co.uk/acatalog/Retailers.html">Retailers</a> page. If your local game store does not carry our products then:
If you are in the UK or Europe let them know about us, or purchase from one of the many online shops shown on the same page.
If you are outside UK or Europe then let us know and we'll contact the distributor in your area about carrying our range of products.
|Remittance Terms If you are a Retailer or Distributor with an account then your Invoice is due 30 days after issue. Note that Spiral Galaxy Games reserves the right to charge you 2.5% per month on overdue invoices and we will review whether you should be put back onto Proforma terms as a result.|